Frequently Asked Questions

1️⃣ Can I return my order?
Yes, within 30 days of delivery if unused and in original condition.

2️⃣ Do you ship internationally?
Yes, we ship to EU countries and worldwide.

3️⃣ How can I track my order?
A tracking link is sent via email after dispatch.

4️⃣ My order arrived damaged — what now?
Email us within 7 days with photos of the damage for replacement or refund.

5️⃣ Are prices VAT included?
Yes, all prices include VAT as required under Luxembourg law.

6️⃣ When will you reply to emails?
We aim to respond within 24 hours on business days.